专业险理赔负责人

Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for a Head of Specialty – Claims in our Claims team. This role leads the claims portfolio, including related sub-classes and complex claims, to deliver strong business outcomes across loss ratio, capital, and brand while consistently providing excellent service to brokers and customers. It manages the portfolio in line with claims strategy to support underwriting plans and strategic objectives, provides expert claims insight and recommendations to enhance portfolio and product performance, drives continuous improvement to control indemnity, reduce expense, and improve customer experience, collaborates with Underwriting Product Heads to strengthen risk selection and pricing through claims intelligence, and reflects Sompo Values in the delivery and performance of the role and team. Regulatory Obligations: This role is designated as a Certified Person role under the Senior Managers & Certification Regime (SM&CR). The successful candidate will be required to comply with all applicable regulatory requirements, including the FCA/PRA Conduct Rules, and must maintain "Fit and Proper" status at all times. As part of the screening process therefore, the successful candidate will be subject to Regulatory Reference checks to cover the last six years. Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you’ll be doing: Key Result Areas - Strategy and Planning Lead and influence the technical execution of the portfolio by Line of Business, generating consistent performance, delivering service excellence, and transforming our capability. In alignment with: Underwriting business plans. Claims strategy & Objectives. Claims KPIs. 3rd Party, Legal, and Expert Strategy & Policies. Claims Control Framework. Reserving Framework. Outsourcing Strategy. Manage, mitigate, and enhance expert referrals to mitigate risk, exposure, and expense to the portfolio, whilst addressing and remediating 3rd party performance issues. Own and deliver market intelligence and claims experience trends to identify opportunities to develop or enhance new products, services, and processes. Provide data led insights, trends, and output from data analysis and embed this practice within your teams to highlight actions that enable continuous improvement, to the UK Chief Claims Officer. Collaborate with business stakeholders to support and lead the design and delivery of changes to business practices, in collaboration with operations. Lead the development and production of thought leadership material for internal and external publication, enhancing the profile and reputation of the Claims Function. Identify and promote the key aspects of high-performing claims culture and working environment, strengthening Sompo Claims’ reputation, internally and externally as an employer of choice and desirable place to work. Be the focal point for all technical and claim portfolio matters for both internal & external stakeholders, engaging with claims management, underwriters, and brokers on challenges and opportunities to inform and develop our service delivery to customers and clients. Identify and deliver against the claims operational priorities, claims management requirements, and regulatory standards. Lead continuous improvement initiatives from current to target state, ensuring strategic alignment with priorities of the Group and key stakeholders, including data, IT and risk management. Key Performance Indicators Strategic plan and priorities are clearly defined, articulated and cascaded into tactical delivery plans. Business, financial and portfolio performance targets are delivered against agreed plans. Data-led insights and market intelligence drive measurable performance improvement and informed decision-making. Regulatory reporting, control framework requirements and risk mitigation standards are met. Stakeholder alignment, engagement and confidence are demonstrated across Claims and the wider business. Sustained talent retention, attraction and mobilisation support team capability and delivery at pace. Top-quartile portfolio performance is demonstrated through transactional KPIs, reserving accuracy and end-to-end claims lifecycle outcomes. Policy, Process and Procedures Deliver accurate and timely reporting to the UK Chief Claims Officer and through the Governance structure to Board level. Support and interact with the appropriate level of committees and forums, as well as documentation/training material for the specific work being undertaken, in line with professional standards and/or Sompo specific standards and regulatory requirements. Manage and oversee all performance management activities related to Claims, embedding a high degree of performance in response to KPIs, Controls, and processes, and regulatory / legislative standards. Improve the capability of the claims function by creating and supporting learning opportunities around, service delivery, technical claims and portfolio management, and data analytics. Lead and support the technical response to changing regulatory standards, including fair value, and consumer duty, whilst complying with state/territory issues and regulations, industry activity and trends, and any actions that flow from regulatory or internal change. Key Performance Indicators High quality documentation/training material produced, with appropriate rationale. Positive feedback from Claims leadership and internal stakeholders. Enhanced results from internal and external claims audit procedures and achieving benchmarks, enabled by the effectiveness of reporting. Risk mitigation & avoidance. Claims and regulatory standards met. Compliance with the Control Framework. Sompo’s internal reporting standards met. No major unexpected risk/exposure. Timeliness and accuracy. Identification and resolution of problems. Evidence of innovation. Appropriate technology successfully deployed. Environmental Awareness / Customer Focus Enhance and positively represent the brand and reputation of Sompo and Claims to increase and improve the awareness and profile of Sompo against our peers and with our clients / customers. Lead and influence the customer and client experience of Sompo and the related portfolio, doing so via implementing and adhering to service standards, collective and personal objectives, and behaviours. Foster strong relationships with underwriters, brokers, 3rd parties, and our customers via multi-channel engagement and focused forums. Make a significant contribution to the development and execution of a proactive broker engagement strategy, ensuring Sompo Claims delivers against broker service expectations while strengthening strategic partnerships and market collaboration. Develop and embed a client centric claims service model, aligned with the Sompo Client team, that differentiates service delivery through clear defined segmentation, performance metrics and client value drivers. Create and lead a service orientated claims delivery approach that enhances outcomes for internal stakeholders, brokers and clients, while reinforcing operational excellence and a consistent market-facing claims proposition. Champion collaboration and engagement with internal stakeholders to enable the resolution of issues and the implementation of initiatives. Represent Sompo claims at market conferences including panel discussions to help promote and deliver on the market-leading promise of the claims function. Key Performance Indicators Positive feedback from clients and stakeholders Open, pro-active, and regular communication. Achievement of objectives. Enhanced and accurate intelligence and data Creation of opportunities to share ideas, concepts and development work, that is holistic and performed in consider