客户服务与联络中心运营

Location: Guarulhos, São Paulo, Brazil Job ID: R0145750 Date Posted: 2026-09-18 Company Name: HITACHI ENERGY BRASIL LTDA. Profession (Job Category): Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Job Description: A Oportunidade Gerar cronograma de manutenções preventivas, preditivas e sensitivas, viabilizar datas com as áreas produtivas. Prestar suporte no recebimento de solicitações de manutenções corretivas, dar baixas nas ordens de serviço e diponibilizar tempos de manutençôes. Como você causará impacto Otimizar os recursos da manutenção (plano de manutenção), através da elaboração do cronogramas detalhados de manutenções, recorrendo aos lideres mecânicos e elétricos com experiência para esclarecimento de eventuais dúvidas. Executar diariamente o recolhimento das manutençoes preventivas, preditivas, sensitivas e corretivas, fazer o lançamento no SAP para geração de estatistica e gráficos de MTBF e MTTR. Estabelecer tempo de execução de cada tarefa para atender a datas / cronograma / trabalhar junto com os lideres para definição dos tempos. Monitorar a aderência no cronograma, a execução da programação, identificando as principais causas fundamentais do desvio e propor, discutir as alternativas de ações de correção e melhoria. Reportar informações sobre problemas de capacidade e disponibilidade de equipamentos pela área produtiva. Responsável por garantir o cumprimento das normas, procedimentos e diretrizes internas e externas aplicáveis. Requisitos Ensino Superior completo. Desejável em Administração ou áreas Afins. Desejável Conhecimento em Desenhos Técnicos. Conhecimento de SAP ERP. Desejável Conhecimento em conceitos de produção enxuta - Lean Manufacturing. Desejável Curso Técnico (Produção (áreas afins) ou Administração). Requer fluência digital e de dados em nível de conscientização (Awareness), com compreensão básica de conceitos digitais e de dados, além da capacidade de utilizar ferramentas e informações geradas por dados conforme orientações aplicadas à prestação de serviços. Todas as nossas vagas também são elegíveis para pessoas com deficiência (PcD). A empresa está aberta à realização de adaptações no posto de trabalho, candidate-se e venha participar do processo seletivo para fazer parte do nosso time! Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. 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