业务流程质量高级专员

Location: Chennai, Tamil Nadu, India Job ID: R0143413 Date Posted: 2026-10-27 Company Name: HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: As a Business Process Quality Senior Professional at Hitachi, Ltd., you will be instrumental in optimizing and assuring the quality of our business processes globally. You will analyze, design, and implement process improvements to enhance efficiency, reduce risk, and ensure compliance with internal standards and external regulations. Job Responsibilities:** * Lead and conduct end-to-end business process analysis, identifying areas for improvement, standardization, and automation. *Experience with Engineering, construction and Procurement projects, Energy, Power generation or Nuclear. * Develop, document, and maintain comprehensive process maps, procedures, and quality standards in alignment with organizational objectives. * Design and implement process quality control mechanisms, metrics, and reporting frameworks to monitor performance and identify deviations. * Collaborate with various stakeholders across departments (e.g., IT, Operations, Finance) to gather requirements, facilitate workshops, and drive process transformation initiatives. * Act as a subject matter expert in business process management methodologies (e.g., Lean, Six Sigma) and quality assurance best practices. * Provide training and guidance to team members and other departments on process quality principles and tools. * Conduct root cause analysis for process inefficiencies or failures and recommend corrective and preventive actions. * Ensure compliance of business processes with relevant industry standards, regulatory requirements, and internal policies. * Evaluate and recommend new technologies or tools to enhance process efficiency and quality. * Prepare and present detailed reports on process performance, improvement initiatives, and quality assurance findings to senior management. Job Qualifications:** * Bachelor's degree in Mechanical, Electrical Engineering, or a related field. Master's degree preferred. * Minimum of 5- 7 years of experience in business process analysis, quality assurance, or process improvement roles, preferably within a large, multinational organization. * Proven expertise in business process management methodologies such as Lean, Six Sigma (Green Belt or Black Belt certification highly desirable), or BPMN. * Strong analytical and problem-solving skills with the ability to identify complex process issues and develop effective solutions. * Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively with stakeholders at all levels. * Proficiency in process mapping tools (e.g., Visio, Lucidchart, ARIS) and project management software. * Experience with quality management systems (e.g., ISO 9001) is a plus. * Ability to work independently and as part of a team in a dynamic, fast-paced environment. * Demonstrated experience in leading process improvement projects from inception to implementation. * Fluency in English is required; proficiency in Japanese or other languages is a plus. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.