客户服务与联络中心运营

Location: Shanghai, China Job ID: R0151044 Date Posted: 2026-11-10 Company Name: HITACHI ENERGY SHANGHAI ELECTRICAL TRANSFORMER CO., LTD. Profession (Job Category): Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Job Description: The opportunity Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services. Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors. Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution. How you'll make an impact 1. You will deliver full‑process execution of purchase orders: timely create PO, issue, confirm, provide exception feedback, track until delivery and close order. 2. You will promptly handle and close NCR in time. 3. You will conduct daily management of suppliers and evaluate suppliers’ SPE as well as promote improvement. 4. You will lead the CSS team to fully support factory business and drive business cooperation and work progress with all related functions. 5. You will participate in company‑related projects such as inventory control and cost saving. 6. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. 7. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background 1. Bachelor’s degree or above. 2. English at CET‑4 or above; higher proficiency is preferred. 3. Over 3 years of experience in supply chain or procurement; team‑leading experience is preferred. 4. Solid basic theoretical knowledge of procurement and supply chain management. 5. Proficient in using various office software. 6. Skills and knowledge: Well know the basic theoretical knowledge of procurement and SCM; Proficient in using various office software 7. Core competency and awareness ：Responsibility; Good at communication; Clear and logical; Strong structural thinking; Stress resistance. More about us We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) : 1.Up to 30 days full paid leaves per year 2.Flexible Benefit program (Supplementary Pensions included) 3.Medical Insurance(outpatient and inpatient) 4.Long service awards 5.Flexible Working(subject to role) Are you ready for an exciting new challenge? Does the above description sound like you? Welcome  Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today!  All other questions can be directed to Talent Acquisition Partner: Percy Guan, WeChat: Percy_GUAN. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.