客户服务与联络中心运营

Location: Beijing, China Job ID: R0137106 Date Posted: 2026-11-03 Company Name: HITACHI ENERGY (CHINA) LTD. Profession (Job Category): Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Job Description: The opportunity Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). How you’ll make an impact 1. You will follow up the full-cycle progress of purchase orders and material delivery, including purchase requisition status tracking, supplier confirmation, delivery date commitment verification, goods receipt arrangement and abnormal issue handling, to ensure sufficient material supply for production and project delivery requirements. 2. You will develop, maintain and coordinate master production plans by comprehensively considering order priority, material availability, production capacity and customer delivery requirements, and drive plan execution across production, procurement, project and other relevant functional teams. 3. You will continuously monitor production progress and key project milestones, organize cross-functional coordination activities, identify material shortages, capacity conflicts, schedule deviations and delivery risks, and promote the implementation and timely closure of corrective and preventive actions. 4. You will be responsible for the overall coordination and execution of the S&OP process. 5. You will maintain and analyze KPIs and regular reports covering planning, procurement, inventory, logistics and delivery performance, and provide accurate and timely data support for S&OP meetings, operational reviews and management decision-making. 6. You will participate in process standardization, cost optimization and continuous improvement initiatives, and drive cross-departmental collaboration, digital tool application and overall supply chain efficiency enhancement. 7. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. 8. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background 1. Bachelor degree or above in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, Mechanical, Electrical or related disciplines. 2. At least 5 years of relevant working experience in production planning, procurement coordination, production coordination, logistics, warehouse management or supply chain operations; experience in manufacturing, engineering project operation or industrial service scenarios is preferred. More about us We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) : 1.Up to 30 days full paid leaves per year 2.Flexible Benefit program (Supplementary Pensions included) 3.Medical Insurance(outpatient and inpatient) 4.Long service awards 5.Flexible Working(subject to role) Are you ready for an exciting new challenge? Does the above description sound like you? Welcome  Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today!  All other questions can be directed to Talent Acquisition Partner: Rebecca Chen, WeChat: rebeccachen2000. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.