用户体验战略 - UX研究员

Job Description: Business Overview The Marketing Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. We believe that the mobile domain is a platform that plays a fundamental role in the ecosystem, and as the Marketing Division, we are further promoting collaboration with Rakuten Mobile. Department Overview User Experience Strategy is a planning and management department that oversees multiple UX and creative-related departments across the organization. It contributes to the overall improvement of service quality by providing comprehensive support for the user experience of Rakuten Mobile and establishing mechanisms for KPI management. Furthermore, it strengthens the entire organization by providing support in areas such as budget management, recruitment, and employee development in the back-office. Our section consists of a diverse team with foreign nationals and extensive international experience, fostering a highly collaborative environment where ideas can be exchanged freely. Position: Why We Hire To expand our organization. We are in a phase that you could introduce new research method and create new operation flow if you want to do so. If you prefer to bring the best flamework to improve UX, it is the best timing to join our team. Position Details - Conducting usability tests (design, execution, analysis, reporting) - Conducting user interviews (design, execution, analysis, reporting) - Creating personas and user journey maps Work Environment The team is consisted of members of various nationalities and diverse international experience representing the four different countries. It fosters an international culture where each member brings their professional expertise and collaborates to tackle various challenges as one team. Mandatory Qualifications: - Degree or equivalent experience in User Experience, Human Factors, Psychology, or related field - Experience in UX research and proficiency in user-centered approaches - Proficiency in research methods such as user testing and interviews - Skills in qualitative data analysis and ability to derive insights - Experience using prototyping and design tools (e.g., Sketch, InVision) - Excellent communication skills and ability to work in a team - Strong problem-solving skills and ability to identify issues - Interest and passion for UX trends and best practices - Proficient Japanese language capability Desired Qualifications: - Experience introducing and establishing the UX research process within an organization, while educating stakeholders and fostering it as a cultural practice - Experience managing projects in large-scale and complex organizations - Experience in organizational management Other Information: Additional information on English Qualification TOEIC score of 800 or above. English proficiency for business conversation would be a plus. [ id: cmorec bmd ] #marketingdiv #UX Languages: English (Overall - 1 - Beginner), Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要é (JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details