服务设计/业务设计（AI产品与服务企划）

Job Description: Department Overview Our organization is dedicated to solving fundamental business challenges for corporate clients through the implementation and practical use of AI. We take an end-to-end approach, covering AI product and service planning, value proposition and specification design, sales model development, operational design, and business feasibility assessment. By working closely with internal stakeholders across development, sales, legal, and security, we drive both the launch and expansion of new services. A key attraction of this position is the opportunity to lead the commercialization of AI services for enterprise clients by leveraging Rakuten Group’s business assets and customer touchpoints. Position: Why We Hire As we expand the delivery of AI products and services for enterprise clients, we are seeking talent who can take ownership of the full process, from planning new services to improving existing ones, driving commercialization, and establishing sales and operational structures. In this role, you will be expected to identify market opportunities and customer challenges, align cross-functional stakeholders, and turn services into reality. Position Details Service Design (commercializing AI products) - Plan new AI services and improve existing services - Define service specifications and requirements, including functional and non-functional requirements, security, and operational requirements - Analyze market trends, competitors, and customer needs, and clarify positioning - Coordinate with internal and external stakeholders, including sales, development, legal, and vendors - Evaluate business feasibility, including P/L projections and cost-effectiveness - Design operational workflows for implementation, support, incident handling, and continuous improvement cycles Business Design (building GTM and sales mechanisms) - Design and manage KPIs, and standardize and improve sales processes - Join proposals for initial customers and develop case studies - Plan and execute promotional initiatives - Design pricing and packaging and define sales terms and conditions - Prepare proposal templates and strengthen sales enablement materials Work Environment The team currently consists of just under 20 members, covering functions such as sales, customer enablement, business development, and product management. Each member plays a broad role in driving business growth, and the organization is expected to continue expanding in line with the growth of the corporate AI business. Mandatory Qualifications: - Experience in IT-related planning roles (approx. 3+ years) - Experience in business development, sales planning, or B2B solution sales - Experience in driving projects by engaging and leading multiple stakeholders - Fundamental understanding of AI - TOEIC score of 600 or higher Desired Qualifications: - Experience in planning AI-based products/services (including Generative AI) - Experience in B2B SaaS product planning, pricing strategy, and the design of contracts/terms of service and operational workflows - Experience in launching services through external partnerships or alliances - Language skills: Business-level proficiency in both Japanese and English Desired candidate profile Able to build hypotheses, validate them, and structure complex issues into solvable problems Able to lead alignment and consensus-building with persistence Able to continuously learn in the rapidly evolving AI field and create repeatable business models for commercialization Other Information: Additional information on Location Futako Tamagawa Rise Office Zip Code :158-0094 Futako Tamagawa Rise 13F, 2-21-1 Tamagawa, Setagaya-ku. Tokyo Additional information on Transfer There is a possibility of domestic and overseas business travel and relocation. #business #strategyplanning #groupsalesdiv #RakutenMobile In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要é (JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details