服务策划/项目经理（乐天移动活动策划）

Job Description: Business Overview Our mission is to plan and execute campaigns and services that leverage the "Rakuten Mobile" communication service as a foundation, in synergy with over 70 diverse services within the Rakuten Group (such as Rakuten Ichiba, Rakuten Travel, Rakuten Card, Rakuten Payment, etc.). Through these efforts, we aim to acquire new customers, enhance the appeal of each service, and promote their usage. Department Overview The Project Management Section, which is currently hiring for this position, is responsible for leading projects from end to end-starting from conceptualizing campaigns and services using the "Rakuten Mobile" communication service, to proposing them to other business units, building operations, and managing promotions and performance measurement. As there are as many needs as there are business units, you will be involved from the planning stage to address those needs. We provide thorough training for those who are unfamiliar with the telecommunications industry or MVNOs, ensuring an environment where even those without prior experience can succeed. Position: Position Details ・Planning and evaluation of new initiatives Based on market and competitor research, we evaluate campaigns utilizing "Rakuten Mobile" lines. Following these evaluations, we conduct hearings with relevant business units, draft proposals, and present them to Rakuten Mobile senior management and various business departments. ・Coordination and consensus building with business units We collaborate with various business units within the Rakuten Group to build optimal campaign schemes in partnership with Rakuten Mobile. We align the strategies and needs of both parties to reach a consensus for campaign implementation. ・Reporting to management and senior leadership We regularly report the progress and challenges of initiatives to the management team. We organize KPI achievement status and return on investment (ROI), providing insights and improvement suggestions necessary for decision-making. ・Promotion of operation construction We design operations to realize initiatives agreed upon with business units and drive their construction. We also hold regular meetings with internal and external stakeholders to manage progress toward initiative launches. ・Performance measurement of initiatives We quantitatively measure the results of implemented campaigns and analyze customer behavior by linking it with Rakuten membership information. We clarify success factors and areas for improvement, reflecting them in future planning and service quality enhancement. ・Other responsibilities Beyond the above, you will plan and execute initiatives such as introducing AI tools in collaboration with the internal AI development department, improving UI/UX as a cross-functional initiative, and proposing cost-reduction measures. Work Environment The entire section currently consists of a team of about 15 members, but we anticipate expanding to an organization of 20 to 30 people in the future. There are many mid-career hires with diverse backgrounds and years of service; it is a team where members support and learn from each other while leveraging individual skills and experiences. Mandatory Qualifications: ・English: Business level (TOEIC 800 or higher) Applicants must have experience in one of the following (approximately 3+ years of experience) ・Project management experience ・Experience in analysis using data analysis tools (e.g., DOMO) or SQL ・Business planning, service planning, or experience in a similar organization ・Experience using Microsoft PowerPoint, Excel, and Word in a professional capacity Desired Qualifications: ・Highly motivated and growth-oriented: Individuals with a strong desire to actively acquire new knowledge and skills and contribute to the growth of the organization through their own personal growth. ・Ownership and sense of responsibility: Individuals who can persistently see things through even in difficult situations, and who can proactively engage with issues around them without being limited to their own area of responsibility. ・Enjoy change and possess flexible adaptability: Individuals who can flexibly respond to changes in the business environment and strategy, and who can think of and execute the most optimal measures depending on the situation. ・Individuals who can think for themselves and take proactive action ・Individuals who can work toward achieving goals while involving many stakeholders ・Individuals who can flexibly adapt to change ・Individuals interested in designing new frameworks that have not existed before ・Individuals who want to make an impact on society through their work #business #serviceplanner #groupsalesdiv #RakutenMobile Languages: English (Overall - 2 - Intermediate)、 Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要é (JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details