品牌营销传播科（乐天移动）

Job Description: --------------------------------- この求人に関するお問い合わせは Open Job Informationマニュアルに掲載のメールテンプレートを使用して以下のメールアドレスへご連絡ください。 https://officerakuten.sharepoint.com/sites/OpenJobInformation メールの件名に求人名の記載もお願いします。 *ãƒã‚¤ã‚¢ãƒªãƒ³ã‚°ãƒžãƒãƒ¼ã‚¸ãƒ£ãƒ¼ã‚„ãƒªã‚¯ãƒ«ãƒ¼ã‚¿ãƒ¼ã«ç›´æŽ¥å•ã„åˆã‚ã›ãšã€ä»¥ä¸‹ã®å•ã„åˆã‚ã›å ˆã¸ãŠå•ã„åˆã‚ã›ã‚’ãŠé¡˜ã„ã—ã¾ã™ã€‚ - TO: cmo-openposition@mail.rakuten.com - CC: ghr-jobinfo@mail.rakuten.com If you have any inquiries for this position, please e-mail below contact point using e-mail template 1 provided in the Manual (ppt) at Job Information System @ RAP. https://officerakuten.sharepoint.com/sites/OpenJobInformation Please put the position name in the subject line of your e-mail. * NOT DIRECTLY to Hiring Manager and Recruiter, but to the following contact point. - TO: cmo-openposition@mail.rakuten.com - CC: ghr-jobinfo@mail.rakuten.com --------------------------------- Business Overview The Marketing Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. We believe that the mobile domain is a platform that plays a fundamental role in the ecosystem, and as the Marketing Division, we are further promoting collaboration with Rakuten Mobile. Department Overview The Brand Marketing Strategy Department is responsible for the development of all the creative products that customers see and hold in their hands in the Rakuten Mobile business. It has already been 5 years since we started our service, but we are constantly improving our branding area while keeping an eye on market trends (user trends). We have a wide range of ages among our team members, and we have a team environment where we can always discuss things with each other. We are a department where you can enjoy a sense of accomplishment and an environment where you can create better products one project at a time without inertia or giving up. The Brand Marketing Communications Section oversees advertising production and operations for Rakuten Mobile, while also managing end-to-end marketing operations. The team handles a diverse range of behind-the-scenes functions - including loyalty point disbursement for campaign participants, promotional email delivery, call center escalation support, and campaign secretariat management. Though rarely in the spotlight, the section serves as the silent guardian of the organization, ensuring flawless, precision-driven execution that upholds the quality of every marketing initiative and protects the customer experience. Position: Why We Hire Additional hiring to strengthen the marketing communication area in line with the expansion of Mobile business. 　 Position Details Key Responsibilities 1. Point Reward Operations - Create and validate point disbursement data for campaign participants (end-to-end process design through output generation) - Execute point rewards and manage post-disbursement performance tracking 2. Promotional Email Distribution - Configure and deliver promotional emails using in-house distribution tools 3. Customer Service Escalation Support - Investigate campaign eligibility and application status for escalated customer inquiries, and provide written responses 4. Campaign Secretariat Administration - Prepare agendas and meeting minutes for campaign planning meetings - Maintain and update the campaign database (SharePoint) - Create and update materials related to planning meetings 5. General Operations & Administrative Support - Provide broad operational support across all of the above functions - Develop and maintain standard operating procedures and operational manuals - Compile and deliver regular reports on point reward performance and customer inquiry volumes 　 Work Environment Our team is made up of dedicated, conscientious individuals who bring a strong sense of purpose to everything they do. A deeply rooted culture of mutual support means team members naturally look out for one another, resulting in a cohesive and resilient team dynamic we are genuinely proud of. No prior experience required - the majority of our current team members joined without a background in this field. 　 　 Mandatory Qualifications: - No prior experience necessary - Ability to execute operational tasks with accuracy and consistency 　 　 Desired Qualifications: - Hands-on experience in data extraction using SQL - Practical experience in query building and database management using Access - Experience in data analysis and dashboard development using Domo - Experience in data processing and workflow automation using Python - Experience in RPA development and operation using Power Automate or Blue Prism - Business-level communication skills in English Target Grade: BBB - BB Non-Tech Position For more information on Marketing Division initiatives and departments, please refer to: Marketing Portal [ id: cmorec bmd ] #marketingdiv #RakutenMobile #marketing  Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要é (JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details